Primary Care News

GP practice saves up to 40 days a year with online test results for patients

A practice in Buckingham is saving up to 40 days a year on calls and appointments to discuss test results with patients, thanks to digital access.

Since offering patients online results via Patient Access a year ago, The Swan Practice in Buckingham has calculated it has halved the number of these calls a day with patients. They are now able to log on to view test results after their GP has checked them. Previously, patients would ring reception five days after a test to get results, or book an appointment.

GP Rebecca Pryse said: “We initially only offered the online service to patients when they came in for blood or urine tests. The take-up was good and we are now offering it to all patients who register. Not only is it saving the practice time, it has revolutionised self-care. The GPs can add a comment to the online test results, explaining what it all means so patients know what to do next and don’t have to call. They are also encouraged to visit health information websites for more information.”