Secondary Care

Integration announced between Patients Know Best and Healthcare Communications

Patients Know Best and Healthcare Communications have announced a partnership to integrate to offer a ‘digital first’ experience where possible.

The integration between the two suppliers means from a referral to discharge patient interactions can be digital at every point.

Kenny Bloxham, Managing Director at Healthcare Communications “This partnership offers patients a superior digital-first user experience. Every piece of the patient’s healthcare information is now available within a few taps on their smartphone. From accessing their health record to attending a virtual clinic or completing a follow-up e-form, our partnership means NHS trusts can capitalise on two multi-award-winning solutions in one platform.”

“With data flow automation and instant delivery of communications, we’ve seen DNA’s reduce and capacity increase. For trusts, this equates to massive cost efficiencies and streamlined processes, for patients this means quicker access to care, which can be lifesaving.”

HTN recently interviewed Kenny Bloxham, hearing about the organisation’s customer projects and the importance of digital inclusion, read the interview here.

The integration will ensure e-letters, mass registration, feedback surveys, appointment booking and reminders, to patient access to health records, test results, joint care planning, virtual consultations, self-assessment and management are all digital first.

Sally Rennison, Vice President of Sales at Patients Know Best “We’re excited by the endless possibilities this partnership has to offer. The only way to help build a digital ecosystem that benefits patients and our customers for years to come is to recognise the strengths and abilities of all the players – and that’s exactly what this partnership is all about.”

“By working together, we can help to make all aspects of the patient journey digital, interactive and more accessible. This empowers patients to more actively manage their health while, at the same time, supporting the wider health and care system so our healthcare teams have the capacity to focus on what really matters which is delivering great services.”