NHS App reaches 22 million users

NHS Digital has announced the NHS App has reached a new milestone of 22 million users.

Since the introduction of the NHS COVID Pass on 17 May, 18 million users have registered with the app.

In the announcement, NHS Digital highlighted some of the achievements to date, including a total of 1.1 million GP appointments that have been booked through the app, with 641,000 in the last six months.

The body also notes 6.2 million repeat prescriptions have been ordered through the app in the last six months, and 316,000 people have registered their organ donation decision, of which 171,000 were in the past six months.

Simon Bolton, Interim Chief Executive at NHS Digital, commented: “The NHS App was one of the most downloaded apps this year, with more than 22 million people using it. The NHS App has played a central role in the fight against COVID-19 helping to enable international travel and access to major events.

“It has also changed the way millions of adults in England access healthcare services in the three years since its launch, with people using the NHS App to book GP appointments, order repeat prescriptions, access the NHS COVID Pass service and register organ donation decisions.”

The release also highlighted that more than 140 million COVID Passes have been generated through the app.

In November, HTN welcomed teams from NHS Digital and NHSX to explore some of their other digital programmes, specifically the NHS e-Referral Service. We were joined by Martin O’Neil, Programme Director for NHSX and Sue Allan, Programme Manager at NHS Digital to share a live update on the platform and plans for the future. You can watch the session back here.