Coventry and Warwickshire tackle waiting lists with text message initiative

University Hospitals Coventry and Warwickshire NHS Trust has launched a new initiative with an aim to reduce waiting times for elective care.

The trust is sending patients on its waiting list at University Hospital, Coventry or the Hospital of St Cross, Rugby a short survey by text message or postal letter.

It aims to contact all applicable patients to see whether their condition has changed and review any potential impact their wait time may have had.

Professor Kiran Patel, Chief Medical Officer at UHCW NHS Trust, commented on the initiative: “We are determined to do everything we can to treat patients as quickly as possible and to further reduce waiting times. As well as ensuring our waiting lists are up to date, this initiative offers an ideal opportunity to engage with the NHS and raise any concerns you may have about your condition.”

In April 2022 the trust noted that new figures published at the time showed the trust had become the first teaching trust in the country to “eliminate the number of patients waiting more than 104 weeks for elective surgery”.

HTN last reported on the trust in March 2022, to highlight their communication campaign introducing the trust’s new electronic patient record programme, which is to go live in Spring 2023.

More recently Dr Penny Kechagioglou, Chief Clinical Information Officer and Deputy Chief Medical Officer has authored two blogs for HTN, focusing on embedding innovation in modern healthcare digitising patient reported outcome measures.