Lincolnshire ICB launches app for live urgent and emergency care waiting times

Lincolnshire ICB has announced the launch of an app to provide citizens across the region with live urgent and emergency care services waiting time and queue numbers.

The WaitLess app has gone live with an aim to support people make an informed decision about where to seek the fastest treatment for minor illness and injuries.

The app also displays alternative treatment options, available pharmacies, the distance to travel, as well as services available at each site.

Commenting on the launch, Clair Raybould, director for system delivery at NHS Lincolnshire Integrated Care Board said: “When people sustain an injury, such as a cut that needs stitching or a nasty sprain and/or a minor illness, they often attend the nearest emergency department for treatment. What many people don’t realise is that a lot of minor injuries or illness can be dealt with at several other facilities across Lincolnshire, not just in our hospital EDs.

“WaitLess can help direct people with less serious conditions to alternative sites where they can be treated more quickly, which in turn will help to reduce pressure on our urgent and emergency care facilities.”

The app is now available on The App Store and Google Play.

In January 2023, HTN asked our community through a poll: Do your local healthcare providers share live waiting time data for A&E and urgent care via a patient facing app or website? Here we found the majority – 55 percent – said no, their healthcare providers do not provide that live data, 26 percent were unsure and 18 percent said yes.