Bradford Teaching Hospitals NHS Foundation Trust and Airedale NHS Foundation Trust have issued a pipeline notice indicating an intent to explore options and opportunities around a patient experience portal and digital by default letters.
The contract has an estimated value of £1.7 million, and is expected to last from March 2026 to February 2029, with a possible extension to February 2031. According to the notice, Calderdale and Huddersfield NHS Foundation Trust may also join the opportunity.
Earlier this year, Bradford Teaching Hospitals launched its new five year digital and data transformation strategy, highlighting the trust’s focus and plans around interoperable care pathways and systems, AI and automation, the modernisation of digital services, and digital literacy.
The trust also recently went live with the CCube electronic document management system by Noveva Software Group, following a migration of 8 million digital documents from the previous incumbent Kainos Evolve system.
Wider trend: Patient empowerment and patient-facing tech
An expert panel including Tom Davis, UK country manager and medical director at Livi, Dan Bunstone, clinical director at Warrington ICB, and Ananya Datta, associate director of primary care digital delivery at South East London ICS, joined us for a recent HTN webinar exploring the role of digital in empowering patients. The discussion considered what good looks like for digital patient journeys, the ways digital is currently being used to empower patients, the successful use of digital tools in helping patients to take control of their own health, and key challenges around engagement, training, capacity and accessibility.
Great Western Hospitals NHS Foundation Trust has launched a patient communication toolkit, with the aim to support patients with additional communication needs. The trust highlights the toolkit provides “a diverse collection of pictures and icons” to cover a range of everyday topics, designed to help patients when it comes to explaining their feelings and requirements to staff.
Humber and North Yorkshire Health and Care Partnership, covering four acute trusts, has contracted Patients Know Best for a digital patient portal to March 2027. The programme will span York and Scarborough Teaching Hospitals NHS Foundation Trust, Harrogate and District NHS Foundation Trust, Hull University Teaching Hospitals NHS Trust, and Northern Lincolnshire and Goole NHS Foundation Trust. With an estimated value of £669,927, the contract is awarded under NHS SBS’s Technology Enabled Care Services 2 framework.
