NHS England is seeking market input to help create a draft specification for a programme centred around the future of patient feedback, including the development of a roadmap for measurement, insight and improvement in this area.
The programme aims to outline options for the design of a “sustainable and holistic insight system” in line with the 10 Year Health Plan’s three main shifts. It hopes to put a system in place to utilise patient experience data in various forms, making sure that the NHS is “measuring what matters through easily navigable and inclusive feedback routes”.
As part of the process, NHS England are looking at the NHS App and Federated Data Platform to see how their digital capabilities can help to capture patient care experiences.
Pending approval, NHS England intends to budget £400,000, to “commission work to scope and design a future state and possible implementation roadmap for the system-wide collection, analysis and presentation of feedback from people using the NHS”.
Potential providers are asked to complete a request for information document sharing what they can deliver, to explore potential procurement opportunities and better “understand the capacity and capability of the market”.
Further updates from NHS England
NHS England recently announced the launch of its own WhatsApp channel, providing a way to communicate and share important health information directly with members of the public. Followers are given “official health information, updates and news” from the NHS in the form of WhatsApp messages, with the service covering a range of areas including, health alerts, seasonal advice, NHS updates and announcements, myth-busting and fact-checking content, as well as public health campaigns such as flu vaccines and COVID-19 information.
NHS England’s board recently offered updates on key performance metrics, discussing the NHS App, the future operating model for NHSE’s digital priorities and how to maximise EPRs following implementation. On opportunities for maximising productivity following EPR implementation, the board discussed the potential to create a blueprint to allow learnings from both successful and unsuccessful implementations.
In July, NHS England awarded a contract to digital engineering and cloud transformation partner, Mastek and cyber security consultancy firm, Templar Executives, to provide NHS boards and executives with senior information risk owner cyber security training. The contract is said to last for one year with the option to extend another year if needed.
OX.DH, a provider of innovative healthcare technology solutions, recently achieved compliance onto the NHS England Tech Innovation Framework, part of NHS reforms to increase competition and innovation in the primary care market. NHS England has now approved OX.DH’s primary care solution, OX.gp, as part of a new generation of electronic patient record systems for GPs.
