We’re delighted to present our finalists for the category of “Best solution for clinicians”.
NHS England & Chelsea and Westminster NHS Foundation Trust: AI-Assisted Discharge Summarisation (AADS): From partnership pilot to national transformation
Overview: Co-developed by NHS England and Chelsea and Westminster NHS Foundation Trust, the AI-Assisted Discharge Summarisation (AADS) tool uses generative AI to streamline discharge documentation. Now scaling via the NHS Federated Data Platform, it reduces clinician burden, improves care pathways, and accelerates patient flow.
What happened? By combining NHS England’s national AI capability and infrastructure with frontline clinical expertise at Chelsea and Westminster, AADS has been developed as a clinically grounded, real-world solution to one of the NHS’s most persistent operational challenges: delays in patient discharge caused by time-intensive documentation. AADS uses large language models, deployed securely via the NHS Federated Data Platform, to automatically generate structured first drafts of discharge summaries by extracting key information such as diagnoses, treatments, and test results. These drafts are always reviewed, edited, and approved by clinicians prior to finalisation. By automating the drafting of discharge summaries, AADS reduces time spent on repetitive administrative tasks, allows clinicians to focus more on direct patient care, improves consistency and completeness of documentation, and supports workforce sustainability by reducing pressure and cognitive load. By reducing the time required to produce discharge summaries, the solution enables faster discharge, improved patient flow and bed utilisation, more timely communication with GPs and community services, and safer and more consistent transitions of care.
Dudley Group NHS Foundation Trust: Transforming informed consent through implementation of Concentric Health’s E-Consent platform
Overview: The Dudley Group NHS Foundation Trust transformed informed consent through implementation of Concentric Health’s E-Consent platform, fully integrated with Altera/Sunrise EPR. Deployed across more than 30 specialties, the solution releases 1,289 clinical hours annually and delivered £182,000 in savings and cost avoidance.
What happened? Concentric E-Consent provides clinicians with specialty-specific templates that include procedure information, risks, benefits, alternatives and recovery expectations. During consultations, clinicians can personalise discussions and electronically share information with patients. Patients can review information remotely at a time that suits them. Consent can then be completed digitally, ensuring patients feel informed and confident before treatment. A key differentiator of the programme is the seamless integration with the Altera/Sunrise EPR. Every consent episode is automatically stored within the patient’s electronic record, creating a single source of truth that is accessible across outpatient departments, wards, theatres and multidisciplinary teams. The implementation now spans more than 30 specialties and services. Documentation quality has significantly improved. Clinicians have reported fewer delays caused by missing, incomplete or illegible consent forms. During the last 12 months alone, 38,669 consent episodes were completed digitally, generating an estimated release of 1,289 clinical hours. Over the first 24 months, implementation delivered approximately £182,000 in savings and cost avoidance.
Lantum and Guy’s and St Thomas’ NHS Foundation Trust: Transforming rostering with AI at GSTT
Overview: The Critical Care service partnered with Lantum, with sponsorship at clinical group level, to deploy InGenius, an AI rota design tool that builds rotas around doctors’ preferences rather than forcing doctors around rotas.
What happened? The optimisation AI runs tens of thousands of calculations per second, testing millions of rota combinations against contractual rules, safe working limits, staffing and skill mix. The service can now model workforce scenarios in advance rather than discovering problems live. InGenius rotas honoured 94 to 99 percent of requested leave within the rota from the start, almost three times the previous fit. Occupational health needs are programmed in at individual level and held in the system, so adjustments are awarded automatically, with less stress for doctors and admin alike. The service’s lead consultants independently ran surveys before implementation and at one and three months. Scores for “my work-life balance has improved” rose from 2.61 to 3.79. “I am less stressed about my roster” rose from 2.66 to 3.90. InGenius integrates with DRS, Lantum’s pay and compliance tool, so rota changes flow straight through to payroll. The payment error rate fell from 12.7 percent of staff to 1.8 percent at month three, an 86 percent reduction. Rota gaps fell 40 percent on average, with three rotas achieving reductions above 75 percent. The August 2025 rota saved £71k on gap spend against the rolling rota, equivalent to £140k annualised.
Doctify: The professional profile for healthcare
Overview: Doctify has become the professional profile for healthcare. It combines patient reviews, peer skill endorsements and online booking to give clinicians a trusted presence across seven countries. It reassures patients, supports colleagues making referrals, and ensures great clinical reputations are visible in an increasingly digital world.
What happened? Doctify is a healthcare review platform and provider reputation management tool founded by two NHS surgeons. It gives clinicians a professional profile combining verified patient reviews with skill endorsements from colleagues. Doctify is defined by its closed-loop verification system; only patients with a verified appointment can leave a review, confirmed via SMS, so the feedback is genuine and representative, something that is not always guaranteed by other generic feedback platforms. Clinicians use a dashboard to collect reviews, track their patient experience data, benchmark against national and international peers, and take bookings directly through their profile. The structured information contained within these profiles helps doctors maintain visibility online. In the last year there has been a 680 percent increase in AI-driven click-throughs to the platform. More than 35,000 providers are active members, and over 100,000 skill endorsements and connections have been made globally between healthcare providers in the last 18 months.
GP Triage: Giving clinicians their time back through autonomous AI triage
Overview: GP Triage is an autonomous AI triage and booking platform that ends manual, inbox-led triage in general practice. Patients are assessed, risk-stratified and booked directly into EMIS/SystmOne without clinician input. Across live practices it returns 100+ clinical hours weekly, letting clinicians start the day with patients, not paperwork.
What happened? GP Triage conducts a dynamic, doctor-like clinical history, screening red flags first, then adapting its questions to the patient’s answers. In roughly 90 seconds it assesses urgency, risk-stratifies the patient, and then acts: booking them directly into the correct EMIS or SystmOne appointment slot, or safely signposting them to Pharmacy First, self-care, 111 or out-of-hours. Every request arrives at the practice pre-triaged, risk-stratified and already booked, with a structured summary pushed into the clinical system. The triage module is as a Class 2B medical device with full DCB0129 and DCB0160 clinical safety documentation. To date it has processed over 2 million triages with zero recorded clinical safety issues and 97 percent concordance with GP decision-making. At Swanscombe Health Centre (37,000 patients), within four weeks of go-live, GP Triage booked 5,068 appointments autonomously and returned over 422 clinical and admin hours. Across the live estate, clinicians report up to a 90 percent reduction in clinical triage time,. Using conservative NHS 2026 benchmarks, four practices alone are returning over 9,500 clinical hours per year, unlocking tens of thousands of additional patient appointments.
Wrightington, Wigan and Leigh Teaching Hospitals and Altera Digital Health: Transforming the acute abdomen pathway at WWL
Overview: Wrightington, Wigan and Leigh NHS Trust embedded national NELA guidance into the Altera Sunrise EPR platform, transforming the acute abdomen pathway. Clinically led design improved documentation compliance, accelerated CT reporting, standardised escalation and postoperative surveillance, and enhanced patient outcomes.
What happened? The trust configured the Altera EPR platform to operationalise National Emergency Laparotomy Audit (NELA) standards. When an ED clinician selects “Acute Abdomen” or “Gastrointestinal Complaint” within Sunrise, the Acute Abdomen Pathway automatically appears. High risk features, sepsis red flags and NELA aligned actions are displayed at point of assessment. Clinicians could request imaging without leaving the assessment, with guidance explicitly supporting early CT when NELA criteria are met. The NELA mortality risk score was integrated into the clinician documentation, enabling early identification of high-risk patients. A dedicated “Potential NELA patient” flag flows from Sunrise to the radiology scheduling system, automatically prioritising CT scans for reporting. Results included 100 percent compliance with Acute Abdomen Pathway documentation standards, Age and Complex Medicine reviews increased from 18 to 100 percent for eligible patients, 100 percent completion of CCOT reviews for high risk patients over five post operative days, CT reporting within one hour improved from 41 to 76 percent for urgent acute abdomen cases, and Best Practice Tariff achieved for the first time.
THINK Healthcare (Focus Group): From random review to targeted coaching
Overview: Phone consultation is now a core GP skill, but the tools to train for it have lagged behind. At Denny Cross Medical Centre, call recording is embedded in clinical supervision. With Ascend, AI transcription, sentiment analysis, and rule-based scoring will move call review from random sampling to targeted coaching.
What happened? For training practices, the platform offers call recording; search and retrieval of calls by date, time, or caller; live coaching tools; callback functionality; and real-time management dashboards. The platform works alongside EMIS Web and SystmOne and integrates with major online triage platforms. Denny Cross, a large training practice in NHS Forth Valley, has long used call review as a clinical training tool. Trainees handle triage calls, recorded automatically. After a session, trainee and supervisor review the recordings. The practice is moving to Ascend, bringing three new AI-powered capabilities. The first is AI transcription with keyword search. The second is AI sentiment analysis to filter recordings so trainers can focus on the calls where the patient experience was most challenging. The third is the Ascend evaluator tool. This allows practices to define their own ruleset for what a good call looks like. The system listens for those elements on every call and scores accordingly. For GP trainees, that means better supervision and safer practice. For supervisors, it means less time finding examples and more time teaching from them. For patients, it means clinicians who have been trained to consult by phone as carefully as they would face to face.
Consultant Connect LTD: Enhanced Advice & Guidance: Transforming clinician access to specialist expertise at scale
Overview: Enhanced Advice & Guidance (A&G) connects clinicians to specialists rapidly via a secure, multi-channel platform. Supporting over 45 million patients, it reduces unnecessary hospital visits, accelerates decision-making, and improves patient outcomes. Enhanced A&G is redefining how clinicians access timely advice.
What happened? Enhanced A&G comprises telephone access and/or secure messaging within an IG-compliant app and web platform. It allows clinicians to contact specialists directly through real-time conversations or asynchronous messaging. Key elements include direct phone access to specialists; secure messaging; the ability to share images/files; coverage across multiple specialties; and integration into existing workflows. An example of system-wide adoption is in Wales, where Enhanced A&G has been available across all seven Health Boards and the Welsh Ambulance Services University NHS Trust (WAST) for over six years. In the past year in Wales, over 136,000 calls were made by more than 5,000 users; 82 percent of calls were answered the first time; and 48 percent of enquiries resulted in the patient avoiding a hospital visit. In Greater Manchester, the service has been rolled out across all 10 boroughs, covering more than 400 GP practices. 70 percent of queries are managed without requiring a hospital visit; response times support more timely clinical decision-making; and pathways are streamlined, reducing duplication and delays. For ambulance services, the ability to access specialist advice in real time supports decision-making in urgent situations.
Platnik Solutions Ltd: NHSCareOs – Westgard QC, EUCAST 2024, critical results, SHOT, statutory notifications and MESH report delivery: Clinical standards built in from the first line of code
Overview: NHSCareOs delivers clinical standards from the first line of code: Westgard multi-rule QC, EUCAST 2024 breakpoints, NHS Number Modulus 11 validation, critical result communication pathway, SHOT haemovigilance, statutory notification auto-creation, DICOM MPPS, and NHS MESH report delivery – all in one platform.
What happened? Westgard multi-rule QC: 1-3s, 1-2s, 2-2s, R-4s, 4-1s, 10x. A QC failure blocks validation – clinically unreliable results cannot reach a requesting clinician. Levey-Jennings charts plotted automatically for each instrument and analyte. EUCAST 2024 breakpoints: 19 antibiotic classes, S/I/R/NA computed automatically on every sensitivity result in MicroOS. NHS Number Modulus 11 validation at every patient entry point across all 20 modules. IsCritical flag triggers NHS Notify alert to requesting clinician immediately. SHOT haemovigilance: all 14 SHOT categories. Severity ≥ Moderate auto-creates an incident and sets DutyOfCandourApplies. MHRA EU Blood Directive traceability confirmed within 24 hours of issue. Histopathology critical diagnosis auto-raises a governance incident on report authorisation. Statutory notifications: 25+ notifiable organisms auto-detected in MicroOS. Radiologist workflow: DICOM Modality Worklist populates the scanner before every exam. MPPS auto-completes the exam in NHSCareOs when scanning finishes. Report shell created automatically. Authorised report distributed as structured PDF via NHS MESH – GP receives it without the radiographer making a single manual dispatch action.
CLEO Systems: Transforming community pharmacy
Overview: CLEO EPS Community empowers pharmacist prescribers to practise safely, confidently and efficiently through a purpose-built prescribing platform. Designed for community pharmacy and new independent prescribing rules, it streamlines workflows, reduces administrative burden and unlocks pharmacists’ full clinical potential.
What happened? Since 2024, the team at CLEO Systems worked with NHS England to roll out this stand-alone electronic prescribing solution across 180 community pharmacies in England. The aim of the Pathfinder programme was to develop a framework for independent prescribing for patients in community. CLEO EPS digitises the process of creating FP10 prescriptions. Through integration with GP Connect and NHS Spine services, the platform enables pharmacists to view relevant patient information. It enables pharmacists to move seamlessly from consultation to prescribing and medicine supply within a single platform, eliminating the need to switch between multiple systems. It incorporates clinical decision support, secure authentication and comprehensive audit trails, helping ensure prescribing decisions are appropriately supported, documented and traceable. Participating pharmacies delivered almost 63,000 patient consultations, with more than half resulting in prescribing activity. Rather than navigating fragmented systems or relying on manual workarounds, pharmacists can focus on patient assessment, clinical decision-making and treatment.
Consultant Connect LTD: e-RS Connect: Unlocking time and capacity in clinical Advice & Guidance
Overview: e-RS Connect integrates with native e-RS to transform Advice & Guidance and referral workflows. By reducing administrative burden and enabling faster case handling, it helps specialists respond 2-4 times quicker, improving patient access, reducing waiting times, and delivering measurable efficiency gains.
What happened? e-RS Connect was developed in collaboration with the NHS e-RS team using official APIs. It integrates into established workflows, enabling specialists to manage A&G and referral cases far more efficiently without requiring training, additional permissions, or changes to core processes. GPs initiate A&G or referrals within e-RS as usual. However, specialists access and manage these cases through a streamlined interface within the Consultant Connect platform. Clinicians can preview all file types directly on screen. Data entry is faster and more structured, whilst bespoke automatic uploads to EPRs reduce duplication. Important documents, such as GIRFT templates, can be shared instantly. Activity data is automatically captured and exported, supporting job planning, auditing, and service improvement. At University Hospitals Dorset (UHD), the platform is live across 23 specialties, with over 18,000 cases reviewed to date. Clinicians report time savings of 25-50 percent per case, with some workflows completed up to twice as quickly as in native e-RS. In dermatology at UHD, routine referral waiting times have reduced from four months to one month, and urgent referrals are now answered within two to three working days.
