We’re delighted to present our finalists for the category of “Major project go live”:
UCLPartners: Accelerating prediction & prevention of urgent and emergency care in the NHS
Overview: In 2024, NHS North East London launched a 3-year AI-driven clinical coaching programme with Health Navigator and UCLPartners, offering personalised proactive care, targeting patients at high risk of accessing unplanned care. Expected outcomes include saving 26,673 unplanned bed days and reducing A&E visits by 13,000 annually.
What happened? AI for UEC is an NHS England funded 3-year project aiming to transform urgent and emergency care services in NE London using AI technology and targeted clinical coaching. Launched in 2024, the project is set to roll out through the rest of NE London in the coming months, covering a population of 2 million. At its core is HN’s AI identified clinical coaching (AICC) service, comprising HN Predict’s high precision AI case finding of patients at high risk of needing unplanned emergency care up to six months in advance; HN Engage’s Patient Engagement and Screening Platform to facilitate the referral and engagement process for the clinical coaching intervention; and HN Proactive, which facilitates the operational process of referral, engagement and delivery. Personalised clinical coaching, combined with the data-driven technology, is delivered by qualified healthcare professionals. A 1600+ person Randomised Clinical Trial, spanning seven years and eight NHS trusts, produced outcomes including 34 percent emergency attendances reduction, 24 percent unplanned admissions reduction, 25 percent bed days reduction, and 26 percent GP referrals to secondary care reduction.
Wavenet: Wavenet powers the largest hospital launch in a decade
Overview: Wavenet played a pivotal role in powering the largest hospital launch in a decade, deploying state-of-the-art digital infrastructure. Their advanced Mitel-based communication platform guarantees flawless connectivity, significantly boosting patient safety and operational effectiveness.
What happened? At Sandwell and West Birmingham Hospitals NHS Trust, the Midland Metropolitan University Hospital was opened, consolidating services from two legacy hospitals into a modern, digitally enabled health care environment, designed to act as the Trust’s acute hub. Wavenet engineered a Mitel-based communication platform, spanning all sites. Emergency communication is significantly enhanced, with specialised emergency devices like Bedlam handsets that broadcast critical alerts that can be heard immediately across entire departments. Emergency service integration was another vital pillar, connecting with the existing contact centre system, and with modern SIP telephony endpoints, enabling intelligent call routing, emergency services management, and efficient handling of the Trust’s 2222 emergency service. A resilient, redundant network architecture guarantees system uptime despite infrastructure challenges. The hospital commenced operations with no disruptions, and benefits include enhanced collaboration, accelerated emergency responses, operational resilience, and a foundation for innovation.
Consultant Connect LTD: Triaging, validating and reducing the dermatology backlog at Sheffield Teaching Hospitals NHS Foundation Trust in 12 weeks
Overview: Following the successful Urgent Suspected Cancer pathway project, Sheffield Teaching Hospitals NHS Foundation Trust and Consultant Connect designed, implemented and executed a large-scale dermatology waiting list triage and validation project in 12 weeks.
What happened? STH, in collaboration with Consultant Connect, successfully completed a large-scale dermatology waiting list triage and validation project via Patient Access – Consultant Connect’s SMS consultation solution. Patients provided detailed information about their condition, including image uploads via their smartphone. 3,554 patients were contacted via the text message solution and asked whether they still needed their dermatology appointment. If the patient still required an appointment, they were prompted to describe their condition in detail and securely upload current photographs of the affected area. Responses were reviewed and triaged by expert, out-of-area NHS consultant dermatologists on Consultant Connect’s National Consultant Network. Acting as ‘virtual locums’, the consultants assessed the updated cases and wrote comprehensive management plans for patients who could be safely removed from the waiting list. 71 percent of patients (2,533 total) responded to the Patient Access text, and 34 percent of all contacted patients (1,111 total) were safely removed from the waiting list following triage.
T-Pro: 317,000 letters and counting: How UHDB revolutionised clinical documentation with T-Pro
Overview: T-Pro successfully delivered one of its largest implementations to date at University Hospitals of Derby and Burton NHS Foundation Trust, deploying a unified digital dictation and speech recognition platform across 10 sites, transforming workflows for over 2,700 users.
What happened? The project commenced in March 2024 and was completed by May 2025. Project goals were ambitious: consolidate multiple systems into a single cloud-based platform, reduce IT overhead, eliminate outdated analogue tools and unencrypted devices, and improve clinical correspondence speed and quality. T-Pro tailored its platform to UHDB’s environment. Key integrations with Lorenzo and Meditech allowed clinicians to search for patients, select episodes, populate templates, and sign records that fed directly into the EHR. Seamless integration with Synertec and CITO ensured end-to-end digital documentation. Implementation followed a phased rollout. Teams configured workflows, imported booked appointments, converted and built templates, and ensured secure, scalable infrastructure. Clinical teams now complete, sign, and return documents faster, with remote signing allowing more time for patient care. Visibility into letter backlogs and turnaround times has improved. From a clinical standpoint, turnaround times have improved. Real-time analytics give departments new insight into performance. Over 317,000 letters were generated in just 6 months of 2025.
Modality Partnership x Heidi Health: UK’s largest Ambient AI scribe go live: Heidi Health deployed across 50+ GP practices
Overview: Modality Partnership piloted Heidi Health’s AI scribe to reduce GP’s administrative burden. The pilot more than halved documentation time, with 78 percent of doctors also reporting improved patient rapport. Usage grew from 47 to 200 GPs, across 53 surgeries nationwide.
What happened? Modality Partnership, spanning 50+ sites and 360+ GPs, serving 480k+ patients, began rolling out Heidi’s ambient AI tool in early 2025. Heidi’s AI tool transcribes and processes conversations between clinicians and patients to produce clinical notes and follow-up materials such as referral letters, care plans, and assessments. A 25-day trial was completed, involving 47 GPs across 2,800 patient consultations. Clinicians co-designed onboarding, prompts, and training. Patients were informed and consented at point of care. Modality’s Digital Transformation Board oversaw safety, governance, and evaluation. Overall clinical documentation time was more than halved, and 63 percent of GPs noted they were able to complete clinics and the associated administrative load faster. There was a 61 percent reduction in documentation time outside clinic hours, and 78 percent of respondents agreed the AI scribe reduced time to write clinical notes, 82 percent of GPs said referrals were completed more quickly, and 63 percent completed clinics and admin faster. GPs reclaimed up to 1.5 hours per day – equivalent to 7.5 hours per week per GP. 100 percent of patients accepted the use of the technology.
Nervecentre Software: Six hospitals successfully deployed Nervecentre’s cloud-based EPR platform
Overview: Six hospitals successfully deployed Nervecentre’s cloud-based EPR platform (patient safety and ED modules). Over 7,500 staff were trained, with early results showing improved care. The rollout is showing benefits of long-term integration and smarter, safer healthcare delivery.
What happened? In February 2025, University Hospitals of Derby and Burton and Chesterfield Royal Hospital went live with Nervecentre’s cloud-native EPR platforms patient safety modules. Six hospitals went live simultaneously – and crucially, on the planned date – just ten months after the contract was signed. The deployment was delivered in strategic tranches, allowing patient safety modules to be introduced swiftly and safely, while minimising disruption for staff and patients. The first tranche focused on mobile functionality equipping clinicians with real-time digital tools to improve efficiency and clinical safety. On the ground, over 30 digital and clinical experts from Midlands trusts were on-site to provide direct support during go-live. In just the first 48 hours post-deployment, clinicians recorded nearly 90,000 sepsis screening notes – enabling earlier intervention and improving outcomes. Since then, more than 7,500 staff across both trusts have been trained to use the system to record observations, monitor deteriorating patients, and escalate care where needed. Chesterfield Royal Hospital also successfully went live with Nervecentre’s SaaS-based Emergency Department solution.
University Hospitals Sussex NHS Foundation Trust: Transforming staff voice and wellbeing in maternity services through ImproveWell
Overview: University Hospitals Sussex introduced ImproveWell in maternity services to strengthen staff voice, wellbeing and continuous improvement. The platform enabled frontline teams to share feedback, raise concerns and drive change, creating a more responsive, empowered and compassionate culture across four busy sites.
What happened? In June 2024, UH Sussex launched ImproveWell across four maternity sites, a digital engagement platform designed to capture improvement ideas, monitor daily staff sentiment and collect feedback in real time. The ImproveWell Customer Success team worked onsite with UH Sussex to introduce the platform. Clinical and operational leads were engaged early, enabling them to champion the initiative. Staff raised a range of issues, and improvements included replacing a rusty epidural trolley to maintain infection control, upgrading emergency drug folders to improve safety, and adding signage on the labour ward to preserve dignity by addressing inappropriate visitor behaviour. Staff were invited to complete a quick wellbeing check-in by answering “Have you had a good day?” with an optional free-text response. Over 217 check-ins were logged, with 71.4 percent reporting a neutral or positive day. Survey data from ImproveWell highlighted further positive shifts. Over 94 percent of staff said their work had meaning, 81.4 percent felt confident raising improvement ideas, and 75.9 percent believed their wellbeing was considered. Importantly, 70.4 percent said their ideas were listened to and actioned.
Block: Unifying critical communications at Barts Health NHS Trust
Overview: Block deployed a unified communications solution across five sites at Barts Health NHS Trust. Achieving interoperability was challenging, requiring our teams to untangle legacy systems and migrate to cloud. The Trust has achieved massive cost savings, increased switchboard effectiveness, and simplified clinical comms.
What happened? Barts’ digital team physically mapped every phone on site, collecting information such as name, extension number, telephony platform used, and future user needs. Block’s Collaboration team used this data to formulate a migration plan to cloud. Block’s unified comms solution for Barts took a phased approach (scheduled in increments across 2023-2024). Key actions included having a full mesh integration between old and new systems to provide a phased zero downtime migration, defining a plan for each acute site, and planning migration points for switchover of critical functions. In 2024, the new UC platform maintained 100 percent availability to core telephony services and Barts successfully handled 33.6 million calls via the new solution, with 7,363 devices registered to the UC platform by December 2024. Consolidating connectivity points into two primary connections for external calls has stopped call-per-minute charges, reducing connection costs by 98 percent and driving nearly £300,000 in annual savings. Meanwhile, switchboard managers have experienced time-savings from an automated platform. In February 2025, this platform saved approximately 13 and a half days of manual work.
The Dudley Group NHS Foundation Trust and Altera Digital Health: Dudley EPR upgrade – accelerating digital maturity and operational impact
Overview: The Dudley Group NHS Foundation Trust successfully upgraded its Altera Sunrise EPR to version 22.1 introducing enhanced functionality including Compass task management. With the release of hundreds of EPR developments, Dudley continues to lead digital transformation across the Black Country.
What happened? In 2025, DGFT partnered with Altera Digital Health to deliver a major upgrade of its EPR system, moving five major versions from version 17.3 to version 22.1. The team conducted detailed mapping of existing workflows to ensure continuity during the transition. Clinical safety was prioritised, with robust testing and user training ahead of the go live. Communications were targeted and focused on preparing staff. DGFT also upgraded infrastructure with a move to cloud. Dudley has enhanced the workflow manager by improving task assignment, alerting, and visibility features, enabling clinical teams to coordinate care more efficiently and reduce delays. Furthermore, a new search functionality for order communications and test results has been introduced, enabling clinicians to quickly locate relevant information through filters and keywords. The upgrade has already delivered visible improvements in patient care and operational flow. Clinical staff report better clarity, streamlined processes and a reduction in delays caused by poor handovers, missed actions or inefficient workflows. Operational leads have also reported better access to information, allowing more responsive and data-informed decisions.
