Panel Discussion: Digital Access eHub for Online Consultation

1:00 pm, 27th February 2024

A session with the NHS England Blueprinting Team.

Aaron Hamilton from Healthcare Central London (HCL) CIC – North-West London), the author of the Digital Access eHub for Online Consultation Blueprint, will cover how HCL, a Federation of 32 General Practices in Westminster, developed and launched its Digital Access eHub and significantly reduced administration burden for its member Practices.  

In the last year, the eHub has triaged over 50,000 online consultations, successfully closing 27% through redirection away from Practices. HCL achieved this by utilising several resources and pathways, including the PCN Additional Roles Reimbursement Scheme (ARRS) clinical roles, the local Community Pharmacist Consultation Service (CPCS) scheme, the dedicated eHub GP team, signposting to patient self-help guides and content or by directly resolving administration queries. The eHub has proven to be an invaluable additional resource for many of the Federation’s Practices, with an estimated saving of 8,000+ GP appointments. It now stands as a sustainable platform ready for further collaborative services. 

During this session, the Blueprinting Team will also share insights and provide an overview of Blueprints and their benefits.

The live webinar will include a questions and answers section, to submit questions in advance, please email