Using Digital Technology to Improve Service Access

Time: 9:30AM

Date: 16th June 2020


This webinar will share how Leicestershire Partnership NHS Trust offers a digital front door to modernise service access for families, children and young people. The NHS-based digital development team behind these innovations are supporting more than 70 NHS teams to set up their own safe and secure digital services based on well-evidenced models.

This has fast-tracked digital innovation to be accessible to over 3 million people nationwide by:

– Implementing the award-winning ChatHealth messaging platform to deliver confidential health advice to service users.
– Bringing localised signposting information to age-appropriate websites – Health for Teens, Health for Kids and Health for Under 5’s.
– Making healthcare assessments paperless by digitising forms to assess the health and well-being of population groups.

Service users are benefiting from more timely and confidential access to health support and advice, whilst health professionals at the forefront of technology are widening service access and helping more vulnerable and hard-to-reach groups, without significantly impacting on staff time and resource.


Caroline Palmer and Julie Jones, Leicestershire Partnership NHS Trust