Secondary Care

Fife Health and Social Care Partnership increases capacity by 30%

Fife Health and Social Care Partnership has boosted its capacity to deliver services to users by over 30 percent in the past year through the adoption of mobile working solutions provided by Totalmobile.

Fife has introduced technology from Totalmobile to some 900 of its home care workers across the council area. This includes mobile workforce management and dynamic scheduling solutions.

The solution provides greater efficiency in the scheduling of visits and for carers to see their daily rota on their chosen mobile device out in the field, while also responding in real time to changes or cancellations. Workers can also capture and submit information on their mobile devices when with clients, therefore reducing the need to return to the office to fill in forms.

Fife Health and Social Care Partnership said to HTN it has increased capacity by 30% so teams now deliver more than 22,000 visits per week.

Charlie Anderson, Head of ICT, Fife Council added: “It’s fantastic to see a solution which so directly improves our service delivery and supports our staff delivering highly-valued care services throughout Fife. The Totalmobile solution is a great example of how technology can be applied innovatively to meet the challenges Councils and partners face in delivering better public services in 2018.”

Jamie Robb, Mobile and Systems Integration Manager at Fife Health and Social Care Partnership said: “The main benefits the organisation gets from using the solution are a reduction in travel time, an increase in capacity and the ability to do more with the staff we have. That has allowed 33 percent capacity gains. We therefore effectively give back a day-and-a-half to every care worker per week, allowing them to do more in the same time for the benefit of service users.”

David Heaney, Divisional General Manager (East) with Fife’s Partnership said: “I am delighted and extremely proud of everyone involved in bringing Totalmobile to Care At Home in Fife. The Health and Social Care Partnership has worked alongside Fife Council’s Business Technology Solutions and Totalmobile, who provide the technical platform.  The knowledge, experience and creativity of staff has been key to developing this unique solution and recently winning the Fife Business Award for Success Through Innovation is a testament to everyone’s hard work and resilience.  Everyone involved should be very proud of what they have achieved.”