Orca Health has launched Waiting Room, a digital content platform designed to streamline and improve the patient experience from diagnosis to treatment to post-surgical care.
The company has been implementing Waiting Room at NYU Langone and will roll it out to its existing user base..
The app’s capabilities help patients and providers streamline the registration and intake process and help in educating patients with personalised 3D, multi-sensory content.
Waiting Room transfers the diagnosis, treatment plan, and postoperative instructions to the patient’s smart device or home computer to be accessed at any time. Providers are able to guide and instruct patients through the continuum of care in a simple and comprehensible way, increasing treatment-plan compliance, and decreasing patient anxiety.
Matt Berry, Founder and CEO of Orca Health “Ninety-six percent of complaints and negative online reviews are related to a provider’s customer service. Waiting Room addresses these problems by giving providers on the front lines of healthcare an engaging, efficient, and easy-to-use tool for connecting and interacting with their patients starting the moment they step into the clinic. Now, the patients maximize their time in the waiting room and leave the doctor’s office with all information available to them.”
Robert Meislin, MD, orthopedic surgeon at NYU Langone “Since integrating Orca Health products, I’ve seen a vast improvement in my practice. There is greater patient comprehension of their condition and their expected outcome, which leads to better results, compliance and satisfaction. The waiting room is where patient understanding and wellbeing begins and Orca Health’s Waiting Room has improved both.”
