Secondary Care

Leeds Teaching Hospitals NHS Trust launches efax solution

Leeds Teaching Hospitals NHS Trust (LTHT) is implementing an electronic fax solution to tackle its last remaining machines.

The Trust in September set a goal to remove the majority of its 350 fax machines and in December Matt Hancock banned the NHS from buying fax machines.

Driven by the national Axe the Fax campaign LTHT has undertaken a wide-ranging communications initiative, and project teams have conducted trust-wide floor-walking exercises to identify machines and engage with key users.

In result of the campaign the Trust hopes to streamline workflows and productivity, improve security and improve the timeliness of patient care, and has now launched an efax solution. The implementation of eFax will empower LTHT to remove its physical fax machines, and allow the trust to digitally send, receive and store faxes more securely without making major infrastructural changes.

Helen Hochstrasser, Project Manager at LTHT: “The reception has been positive, and it’s clear that services want to remove fax machines. By reviewing telecom reports, to prioritise high and low usage areas, we found that a significant number of faxes are being sent across internal departments. We now understand whether or not they can be removed and will be looking at how to support our staff to work differently using the alternatives available such as NHSmail or eFax.”

Chris Archer, Computer Services Manager at LTHT, said: “eFax is highly cost-effective and provides a far more secure way of communicating with key stakeholders in a patients’ care. It will support the removal of traditional fax machines and ensure parties, such as GPs and pharmacies, struggling to relinquish their fax still have a simple method of communicating with the trust.”

Richard Corbridge, Chief Digital Information Officer at Leeds Teaching Hospitals, said: “We never underestimated the enormity of the task to remove fax machines across all six of our sites, but we recognise the eFax solution as part of our digital transformation journey, which will eventually see internal referrals made via its electronic health record and subsequently through the Yorkshire and Humber Record via local health care record exemplar (LHCRE) system.”

“The initiative has been learning curve, but one that we needed to go through as it will now enable us to help others by sharing our progress, best practice and the lessons we have learned from this ongoing campaign”.