Secondary Care

Launch of Coordinate My Care new service

A new NHS online urgent care plan has launched this week, myCMC to empower people with long term conditions and those at the end of their lives are to share vital information and preferences around their care with healthcare professionals.

Coordinate My Care has launched its new service, myCMC, powered by InterSystems HealthShare.

The platform created by NHS doctors and nurses for NHS patients is helping to empower patients by respecting their wishes and preferences and helping to reduce unnecessary hospital admissions for patients with chronic and terminal conditions.

The new service means patient can start their own plans and take more control on how they wish to be treated in an emergency.

David Hancock, healthcare executive advisor at InterSystems said: “HealthShare was created to bring together the information that matters to patients and providers, and Coordinate My Care is an outstanding example of what can be achieved when that happens.”

“The public launch of myCMC will take the service to the next level, giving patients even more autonomy, choice and control at some of the most difficult times in their lives. We are delighted to see the public launch of myCMC and look forward to supporting it in the future.”

CMC can be initiated by clinicians who know the patient and can now also be started by the patient at home going online to The plan is then approved and it becomes immediately accessible to all urgent care providers such as the ambulance service, 111, out of hours GPs and the emergency departments.

Any plan initiated by a patient will first be authorised by their GP before it can be shared with health and care professionals.

The portal has been utilised to create more than 70,000 plans across London and is estimated to save £2,100 per patient.

Professor Julia Riley, clinical lead at Coordinate My Care, added: “By working with patients and clinicians, Coordinate My Care have been able to develop and deliver a digitally enabled service that helps to provide the best possible care at what is often the worst possible time.”

“This is in line with the NHS Long Term Plan’s ambition to deliver more integrated, person-centred care to all those who need it”.