Doctorlink a solution to support digital access to primary healthcare providers has signed an agreement with North West Kent and Medway Clinical Commissioning Groups.
It provides symptom assessment support to deliver immediate medical advice to patients, with an aim to reduce clinical hours for doctors and divert up to 22% to more appropriate forms of care.
The solution will be utilised to support 1.1 million patients in the region, across 140 GP practices. The company will now have the potential to reach over 10 million patients with the platform, being utilised by 1,350 practices across 42 CCGs.
The company said practices using the solution have seen a drop in telephone triage by up to 30%.
The project board of North West Kent and Medway CCGs said “We are excited to be bringing our patients increased efficiency and more choices in how they can access local health.”
“From reduced telephone waiting times, to supporting our non-English speaking patients and those with disabilities, Doctorlink will provide our patients with the tools needed to help them navigate their own personal health journeys.”
“We are also delighted to secure tools that can reduce the pressure on the amazing and dedicated clinicians in our region. Doctorlink offers an exciting opportunity to support our general practitioners with unique online services that give them back the time they need to focus on the patients who need it the most.”
Keith Nurcombe, Managing Director UK of Doctorlink “This decision reflects the positive impact Doctorlink has already had for thousands of GPs and millions of patients nationwide, and we are pleased to bring that transformation to the surgeries here.”
“Doctorlink was developed to address the growing burden on frontline NHS services. Providing patients with 24/7 access to symptom assessment, appointment booking and video consultation, the platform is set apart by its best in class clinically approved and fully indemnified algorithms, which cover 95% of presenting conditions. The algorithms use Bayesian logic and are built upon national treatment guidelines with independent clinical governance.”
Doctorlink was recently placed onto the GP IT Futures Framework, and was founded in 2017 by Eight Roads, a global investment company backed by Fidelity.
