Babylon app error allows user to see over 50 patient video recordings

A user of the GP video appointment app, Babylon Health, has been allowed to see over 50 recordings of other patients’ appointments.

Rory Glover, based in Leeds, posted on twitter yesterday a screen shot of video recordings of other people.

Babylon Health has acknowledged that its GP video appointment app has suffered a data breach and has said the issue has been fixed and regulators notified.

The app is now being used by over 2 million people to speak to a healthcare professional through a smartphone.

Rory Glover said to the BBC “You don’t expect to see something like that when you’re using a trusted application. It’s shocking to see such a monumental mistake made.”

“It’s an issue of doctor-patient confidentiality. You expect anything you say to be private, not for it to be shared with a stranger.”

Babylon has since confirmed “On the afternoon of Tuesday 9 June we identified and resolved an issue within two hours whereby one patient accessed the introduction of another patient’s consultation recording.”

“Our investigation showed that three patients, who had booked and had appointments today, were incorrectly presented with, but did not view, recordings of other patients’ consultations through a subsection of the user’s profile within the Babylon app.”