South Tees Hospitals NHS FT adopts digital tools to support endoscopy patients

Olympus and Inhealthcare have launched a solution to support patients waiting for endoscopy procedures.

The service digitises the patient journey from referral through to post procedure patient feedback, by offering personalised support and engaging educational materials for patients.

South Tees Hospitals NHS FT is one of the first to adopt the Digital Education Solution at The James Cook University Hospital’s endoscopy unit.

The service replaces traditional paper packs with digital communications in the weeks and days leading up to the procedure with clear instructions for preparations. Staff are able to monitor communications and intervene if and when patients need extra guidance.

Dr John Greenaway, Consultant Gastroenterologist, said: “The service empowers patients with improved communications and helps them overcome any fears they might have ahead of their procedures.”

“It creates capacity within the system by streamlining administrative processes and reducing the bureaucratic burden. We are using the latest innovations in healthcare to deliver specialist endoscopy services as part of our COVID-19 response.”

Graham Popham, Head of Market Access at Olympus, said: “Given the current situation with the pandemic making appointments even more valuable, we feel there has never been a more appropriate time to support patients coming into endoscopy services.”