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Case Study: Radar Healthcare incident and risk management system implemented at Somerset NHS FT

View the Somerset NHS Foundation Trust full case study here.

Somerset NHS Foundation Trust went out to tender for a risk management system, following a merger of two NHS trusts into one body.

The trust wanted to procure one system to be:

  • customisable for their complex needs
  • use data effectively and clearly show results in graphs
  • easy to share information and results across the organisation
  • simple to use for staff to encourage further development towards a culture of improvement and learning

Radar Healthcare was successful in their bid and have implemented its risk management system over the past year.

Stephen Thompson, Associate Director of Integrated Governance at Somerset NHS Foundation Trust, said at the time: “Putting a risk management system to tender made us realise what technology is available out there beyond the usual providers.”

The trust introduced Radar Healthcare’s software to bring together operational and regulatory processes into one platform. This means the Trust can identify live incidents, mitigate risks and use real-time information to enhance the safety of patients.

Paula Wiggins, Systems Manager at Somerset NHS Foundation Trust described the complexities of bringing together a new organisation of 10,000 staff, with lots of services and different work streams to be ‘like a jigsaw’.

Paula said: “For us, the part of Radar that really stood out was the analytics. Everyone expects systems to be able to display data, but what really stood out for us as a ‘wow’ moment, when we saw something different, is when the smart AI can show you this is what you do know, now let me show you something you don’t know.

“Detailed, real-time data makes a big difference in terms of sharing information and understanding trends. We can spot things quickly, whether good or bad. Sharing these insights with everybody to improve the way we work is really exciting.”

The trust has used the system so far to primarily focus on patient care, pathways and aligning governance processes, following the merger.

Lee Williams, CTO at Radar Healthcare, added: “The system provides the ability at all levels within the trust to view data in their own way – a ward manager for example will get their own full set of analytics, as will the head of patient safety and risk, and having an individual set of data means that it is easier to analyse trends and risks.

“If a person is managing complaints, they can quickly look at all the incidents that are related to that complaint and link these complaints together, where older systems did not allow this to happen.”

To read the case study please click here.

Or to find out more about Radar Healthcare, visit their website here.