Coordinate My Care goes live with National Record Locator

Coordinate My Care (CMC), a digital urgent care planning service, has gone live with integration with the NHS National Record Locator (NRL), connecting 72,000 Londoners with CMC plans to services across England.

The move means that when patients with existing CMC urgent care plans travel across the country, emergency services and healthcare professionals in other areas can access important information and find out the patient’s wishes, preferences, and clinical details – as well as who to contact in an emergency.

CMC’s integration into the NHS NRL is a significant step, according to the company, in achieving its goal to become a National Urgent Care Planning service.

The service is used to communicate patients’ information across settings, from homes to GP surgeries, hospitals and ambulances, while patient plans are co-created by service users and clinicians, and can be viewed and edited on mobile devices.

Once plans are live, after clinician approval, they can be accessed by 111, 999 and emergency departments. According to the company, the aim of this is to ensure that patients are ‘not strangers when they call any urgent care service in England’.

Julia Riley, Clinical Lead for Coordinate My Care, commented: “This is the future. The future is patient-centred care underpinned by digital technology that enables truly seamless, co-ordinated care wherever you are. This development means a great deal to the CMC team that has worked tirelessly to co-ordinate high quality care for patients.  It is, however, even more important to the patients whom we support, and I would like to thank everyone involved for helping to make this happen.

“Our integration with the NRL will surely see increased positive patient outcomes and reduction of inappropriate hospital admissions around the country.  The future for the NHS is to deliver more cohesive patient centred care.”

The announcement fits with a number of recent initiatives across the NHS and industry partners, which have focused on better connected care, as well as giving patients more bespoke and personalised care, and innovations that allow greater control over personal health.