Boots launches online doctor services

Boots, the high street pharmacy, has launched an online service.

The online platform provides advice and services for a range of conditions from family planning, skin conditions and cystitis to hair loss. The company said users can register for the service online by completing an online consultation form, and should then receive a response within two to 24 hours, following a review by a clinician.

Based on a pay-as-you-go model, it’s aimed to support non-urgent health conditions, providing advice and prescription-only medicine.

Boots said the new service has helped the organisation double the number of services it offers.

Marc Donovan, Chief Pharmacist at Boots UK, commented: “People are increasingly looking online to access healthcare at a time and place that suits them – a trend that has accelerated during the pandemic. Our expanding range of private digital healthcare services is integral to the work of our pharmacists in stores, who can dispense the medicines prescribed via our Online Doctor service as well as provide expert healthcare advice in person.

“We see a future where patients interact with us digitally and in person in a unique blend that suits their personal preferences. Our ambition at Boots is to become everyone’s first port of call for their health – however and whenever they need us.”

“We hope that by providing access to both NHS services and private healthcare on the high street or online, we can help to relieve pressure on our NHS.”

TheBoots online doctor service is online now at

In May 2021, the company signed a five-year contract with Cegedim Healthcare Solutions, for the provision of essential services to support dispensing at its Boots Pharmacy stores.

HTN also reported in 2020 on Boots offering people living with cancer free access to video consultations and the launch of online physio services.