The government’s central digital and data office has published a report from a cross-government alpha assessment of the NHS Digital Staff Passport service.
Its assessment on 5 July highlights four of 15 standards were not met in the evaluation, in the published report on 5 August.
The programme aims to introduce Digital Staff Passports to enable postgraduate doctors in training and staff who move temporarily to hold a verified portfolio of digital credentials for employment checks and core skills training competencies, to be able to move between different NHS organisations more easily and quickly.
The evaluation noted that the assessment areas that did not meet the criteria included understanding users and their needs, making the service simple to use, making sure everyone can use the service, and iterating and improving frequently.
One of the actions that forms part of the ‘understanding users and their needs’ assessment is to conduct wider user research, including a range of demographics. Other recommendations note the need to review the use of language and user design, consider how intuitive the app is and to assess the digital inclusion of their user base that is supporting the alpha phase.
However, the assessment criteria was met in solving a whole problem for users, providing a joined-up experience across all channels, having a multidisciplinary team, using agile ways of working, creating a secure service which protects users’ privacy, defining what success looks like and publishing performance data.
In order for the next phase of development to proceed, the service must be re-assessed against the points of the standard that were not met at this assessment.
To read the evaluation, please click here.
