Central London Community Healthcare NHS Trust (CLCH) has launched digital letters and questionnaires through the NHS App.
The service went live on 2 December 2025 and will roll out over the next 12 months for patients using Central London Community Healthcare services in north and south west London.
Patients will receive appointment letters, clinic information and pre-appointment questionnaires directly via the NHS App, with the trust noting if a patient does not open the digital letter within 48 hours, an automatic printed copy will be sent.
CLCH highlighted the development “builds on CLCH’s recent achievement as the first community NHS trust to introduce NHS App notifications” and now with digital letters and questionnaires available through the App.
Andrew Chronias, chief information officer at CLCH, said: “Going live with digital letters is a major step forward for us as a community trust. It supports the ambition in the NHS 10 year plan of moving from analogue to digital, giving our patients clearer, faster access to their health information and making our services more efficient and sustainable. Most importantly, it gives our patients more choice and control, helping them engage with their care in a way that works for them.”
In June, CLCH shared a recent evaluation of its Hospital at Home approach, revealing that 95.8 percent of patients cared for by Central London Community Healthcare NHS Trust and West Hertfordshire Teaching Hospitals Trust’s Virtual Hospital, prefer using virtual hospital models. Conducted by Central London Community Healthcare NHS Trust, the study shares a number of key insights when it comes to patient engagement and economic benefits. According to their findings, the trust has saved £1.33 million between April 2023 and April 2024, thanks to the Hospital at Home service, with costs averaging at around £118.49 per bed day, which they have noted is “considerably less than inpatient care of £569”.
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