10:00 – Telephony as part of the digital front door – X-on Health

In this session we focus on the ‘digital primary care front door’ and cloud telephony.

We welcome X-on Health for a session to share how advanced cloud telephony improves the patient and practice experience by providing much more than a phone system. The team will go on to share how Surgery Connect offers a range of features to enhance patient care navigation to help with capacity and reduce the demand within primary care.

11:00 – Wider primary care team in focus 

12:00 – Panel discussion: digital primary care

Join HTN and panel of guests, where we explore expert views on a variety of areas of digital primary care.

• Nikki Mallinder, Director of Primary Care, Surrey Heartlands ICS
• Dr Paul Wright, GP Northenden Group Practice, Deputy Clinical Director and IT Clinical Lead, Manchester Locality, NHS GM, Chief Clinical Information Officer Manchester and Trafford Local Care Organisation
• Jamie Innes, Product Director, Inhealthcare
• Dr Osman Bhatti, GP and Chief Clinical Information Officer at North-East London ICB

We’ll discuss projects and programmes with our panellists, as well discussing: What ‘good’ looks like for digital primary care; Using digital tools to support managing long term conditions and cohorts’ Patient access, engagement and digital tools; Scaling remote monitoring; Digital access hubs; Practical examples of projects and learnings; Digital primary care workforce; The road ahead.

1:00 – Modern general practice, digital tools and improving the experience of patients and staff

Dr Minal Bakhai, Director of Primary Care Transformation at NHS England and Dominic Vallely User Experience Lead at Digital First Primary Care Unit, NHS England