HTN Awards 2023: Digital Social Care or Mental Health Solution of the Year

Here we take a look at all of the entries for the HTN 2023 category of ‘Digital Social Care or Mental Health Solution of the Year’.


Overview: CareLineLive is an all-in-one home care management system that utilises cutting-edge technology to empower home care agencies to optimise their operations, improve communication, and deliver high-quality care.

Why? To help improve capacity and financial stability within the sector, an important objective for most societies as populations age.

What happened? CareLineLive’s cloud-based all-in-one home care management software improves efficiency, capacity and compliance in home care agencies by digitising workflows and automating processes such as rostering and payroll. The platform enables care agencies to efficiently manage schedules, track visits, and monitor caregiver activities, ensuring that clients receive the right support at the right time. At Mid and South Essex NHS Foundation Trust, CareLineLive has helped improve the Bridging Service’s efficiency and operations, digitising all notes and scheduling, helping with managing client care. From a cost benefit analysis point of view, CareLineLive has helped save on mileage costs, printing costs, and the need for office administration growth. CareLineLive has allowed the Trust’s Bridging Service to grow 10-fold, which in turn has resulted in less pressure on the NHS and delivering better patient care. Between April 2019 and March 2020, the Mid and South Essex NHS Foundation Trust saw over a 144 percent increase in the number of bed days saved. At South Eastern Health and Social Care Trust in Belfast, CareLineLive has maximised resources, and over a period of eight months, an additional 3919 hours of capacity were created. 87 percent of service users have also reported better service delivery.

Looking ahead. CareLineLive hopes to continue to boost capacity and financial stability in the home care sector.

Intelligent Lilli

Overview: Lilli combines machine learning, behavioural analytics, and sensor technology to help enable independent living for increasing numbers of vulnerable people and those with chronic conditions.

Why? To reduce pressures on the system and enable savings of time, costs, and resources, positively impacting the entire social care system.

What happened? Lilli’s proactive monitoring capability detects the earliest signs of potential health problems, preventing health deterioration. The solution has been successfully rolled-out in Nottingham, North Tyneside, Reading, Sunderland, and Gateshead. North Tyneside Council incorporated Lilli to reduce a list of approximately 400,000 people in need of care, saving over £132k  in six months by monitoring just 40 people accessing services. Lilli also saved time by generating the equivalent of over 7,000 additional carer hours. North Tyneside are forecasting savings between £3.3m and £13.4m per year, with potential additional avoidance costs ranging between £5.3m and £21.5m per year. Nottingham City Homes integrated Lilli into its Discharge to Assess pathway, accelerating hospital discharge by over two weeks and creating a ‘wrap-around’ 24-hour home assessment and care service for newly discharged hospital patients. Lilli was deployed in the homes of 48 service users and helped to demonstrate cash savings of £54,588, whilst preliminary assessments suggest it enables approximately 40 percent of participants to return home rather than going into residential care. Across Nottingham City Council, this could potentially free up 43,800 bed days per year, or the equivalent of 120 bed days per day.

Looking ahead. Lilli hopes to help improve overall population health, leading to less demand, causing improved access to services, and managing decline more efficiently, helping an overstretched sector in its time of need.

Everon UK

Overview: Everon’s mission is to deliver innovative digital living solutions which support vulnerable individuals to live productive and independent lives.

Why? Jewish Care faced several challenges in the day-to-day delivery of services to tenants in their care. The system prior to Everon was restrictive and limiting, impacting negatively on staff efficiency and confidence. One such challenge was tenants’ inability to activate their pendants outside of the location of their apartments. If someone was in a corridor or in other locations across the site, they would not be able to raise an alert into the system and notify a member of staff that they needed support.

What happened? The Lyra platform is a fully digital, intelligent, cloud-based solution, designed to provide individually tailored support across multiple care settings. Operating with open APIs and capable of integrating with health, housing, and social care data, it uses AI to enable commissioners to deliver proactive services. Helping to monitor activity and quickly detect changes, the solution improves quality of life and prevents decline. Carers can manage and respond to alerts using the Everon App which is available across Android and iOS devices. Everon has developed an integrated digital platform that streamlines data management and communication among care providers. The platform consolidates tenant information, care plans, medication records, and real-time updates. It enables secure, instant access to critical information, fostering efficient collaboration and coordinated care delivery. Tenants experience improved access to care, increased safety, and better health outcomes through remote monitoring, timely interventions, and virtual consultations. Tenants also experience increased independence, whilst families gain peace of mind from real-time updates and remote monitoring.

Looking ahead. Everon hopes to continue helping housing and care providers to take care of their residents.

PCMIS Health Technologies Ltd

Overview: An evidence-based digital mental health tool clinically-proven to reduce deterioration in Talking Therapies patients by 73 percent and reduce the number of treatment sessions required by up to 25 percent.

Why? In the UK, around one in six adults have common mental health problems, with an estimated cost of £1.7 billion/year in healthcare, benefits and lost productivity; and this is projected to reach £3 billion/year by 2026.

What happened? PCMIS captured data from over 5 million patients, developing ‘Outcome Feedback’ technology to support thousands of psychological therapists using the PCMIS system in routine care. Initially developed by analysing data from a large group of 1500 NHS patients to develop the charts that visualise patients’ typical changes in symptoms over the course of therapy, these charts were then translated into user-friendly graphs and digital tools embedded within PCMIS to support clinicians and their decision-making process. The end-result is a real-time data-driven digital mental health tool to track and evaluate patients’ treatment response during therapy. Large-scale deployment of the innovation was achieved through software as a service implementation to all service providers. The Outcome Feedback technology was further validated having completed a world leading clinical trial involving over 2200 patients, reducing the risk of deterioration in the most severe cases by up to 73 percent. When used in routine practice, the technology has also been shown to lead to a 25 percent reduction in the number of treatment sessions required per patient in order to reach the same treatment outcomes, equalling 2,500 sessions saved annually, and a £250,000 yearly saving for each service. To date, over 500 psychological therapists have been trained, and together they have treated over 40,000 patients.

Looking ahead. PCMIS Health Technologies hope to continue to demonstrate the effectiveness of their work internationally, building on their reputation as an exemplar of how to improve clinical practice using data.

Stress Point Health

Overview: Stress Point Health has built the world’s first API targeting emotional mental health.

Why? To help tackle the strain on healthcare systems by leveraging autonomous digital therapeutics solutions.

What happened? Stress Point Health built the world’s first API targeting emotional mental health. The patent-pending digitised Neurofeedback technology makes this powerful treatment available for the first time through a smartphone app. The first product Sphere utilises technology to treat the mind’s emotional responses to stress, anxiety or PTSD, providing acute relief in one, 20-minute session, in a cost effective and accessible way. The app can help users treat the underlying cause, as the brain will automatically adapt to a new healthier pattern over time – without the continued reliance on external stimuli or medication. Imperial College London published research in the Journal of Neurological Sciences hailing digitised Neurofeedback as the future of personalised mental healthcare. The applications are far reaching, from perinatal mental health, ADHD, autism and any mental health condition underpinned by emotional dysregulation. Results reported by users show 86 percent felt an improvement in their symptoms; 50 percent felt “very much improved”, the highest rating they could give; 73 percent showed a drop on the anxiety scale between the start and end of the session; 95 percent showed a drop on the anxiety scale between their Stress Point and the end of the session; and 100 percent of participants said they would use the technology again.

Looking ahead. SPH is currently raising their seed round to go to market and distribute their products more widely, including expansion into the Middle East and the US.