X-on Health offers an integrated suite of tools, including Surgery Connect, Surgery Assist, the new Surgery Insights dashboard, and Access Optimisation. These tools address the challenges faced by GP practices in providing accessible, efficient, and patient-centered services. And together, they can revolutionise patient engagement and communication in primary care.

Surgery Connect: enhancing communication efficiency

Surgery Connect is the market-leading cloud-based telephony system in the UK. Developed and delivered by the team at X-on Health it has been designed specifically for GP practices, and now serves approximately 3,500 practices across England. Key features like intelligent call routing and callback options reduce patient wait times and alleviate the pressure on reception teams, especially during peak periods such as the “8am rush”.

Surgery Assist: AI-powered patient interaction

Surgery Assist, formerly EDATT, performs as a digital support assistant for patients through a chatbot interface, harnessing artificial intelligence to automatically capture, redirect, and solve patient queries. Locally trained to practice level, the digital assistant can effectively navigate patients to appropriate care services such as community services, or the NHS App.

This tool empowers patients to manage their healthcare independently enabling those who require human interaction to receive it promptly. By promoting self-service options and guiding patients toward digital solutions, Surgery Assist reduces demand and helps practices manage capacity more effectively.

Surgery Insights: data-driven patient care

Surgery Insights are designed to give healthcare providers a holistic view of demand, capacity, and workforce wellbeing in one easy-to-read view. These first-of-their-kind data dashboards draw on all Primary Care demand-level and usage data including online consultation, telephony, NHS App, Surgery Assist, website, and wellbeing. The all-new Surgery Insight dashboard gives a whole new perspective on capacity and demand management.

Access Optimisation Service: strategic support for practices

The Access Optimisation Service is designed to help GP practices maximise the potential of the tools they have adopted. Often, practices struggle to utilise their systems to their fullest due to a lack of time or resources. This service provides strategic insights and hands-on support to optimise call flows, workforce schedules, and overall communication strategies.

Through a data-driven approach, the service identifies areas for improvement, allowing practices to allocate resources more efficiently. For example, analysing call flow data helps practices pinpoint peak demand times, ensuring that adequate staff is available to handle patient enquiries effectively.

Integrated benefits for patient engagement

When combined, these tools create a cohesive ecosystem that significantly improves patient engagement and communication. By reducing barriers to care, improving operational efficiency, and empowering patients with self-service options, X-on Health’s Surgery Suite directly addresses the NHS’s goals of enhancing access and improving outcomes. Practices using these tools report increased patient satisfaction and reduced staff workload, allowing them to focus on delivering high-quality care with improved proactive and preventative care measures.

In an era where effective communication is central to healthcare, X-on Health is at the forefront, providing innovative solutions that transform how GP practices engage with their patients.

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