Primary Care News, Secondary Care

South East Coast Ambulance streamlines correspondence sent to GPs

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) have chosen Docman Connect to reform their transfer of electronic clinical correspondence.

Tom Pullen, Clinical Lead for Care Planning & Patient Record Systems, SECAmb said that “our current process sees documents being delivered via NHS mail, which requires unnecessary administrative support and provides no audit trail. Docman Connect will deliver documents to thousands of GP practices across the region and automatically pull out data contained within the document – reducing administration time and providing full auditability to track every stage of the transfer.”

“The automation that the Connect solution provides will free up GPs time to keep their focus where it belongs, on patient care. Therefore, alleviating the current administrative burden and improving work-flows, both within SECAmb and Primary Care.”

SECAmb respond to 999 calls from the public, urgent calls from healthcare professionals and provide 111 services across Brighton and Hove, East Sussex, West Sussex, Kent, Surrey and North East Hampshire.

Following a patient interaction that does not require transport to hospital, it may be necessary for SECAmb to notify the patient’s GP that they have attended, as well as pass on information such as follow-up checks required.