Primary Care News

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Hanley Consulting appoints Dr Keith Grimes as chief digital health officer to support EDATT’s AI launch for primary care

Hanley Consulting, the health tech start-up behind the innovative patient access and engagement solution, EDATT, has appointed Keith Grimes as its Chief Digital Health Officer to support the launch of its artificial intelligence (AI) powered multi-lingual digital assistant. Keith, with a background as a GP for 25 years and health […]

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Cheshire and Merseyside ICB highlights potential of tech in empowering patients in Access Improvement Plan

NHS Cheshire and Merseyside ICB’s Access Improvement Plan has highlighted the role of digital and technology in improving access to healthcare, with “expected improvements” for patients including “less hurdles” and “clear information” when accessing services, set times for online consultations, a choice of appointment methods, and a better understanding of […]

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General practice guidance from NHS England focuses on using data to manage variation in demand and capacity

NHS England has published new guidance for primary care, focusing on helping general practice teams to use data in understanding and managing variations in demand and capacity. The guidance focuses on building data collection and data analysis capabilities, such as for demand and capacity, with an aim to support challenges around […]

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“We are seeing general practice telephone queue times halving within six months” Max Gattlin and Sharon Hanley of Hanley Consulting

We recently sat down with Max Gattlin and Sharon Hanley of Hanley Consulting, for a chat about their ‘Automated Assistant for General Practice’ EDATT (Enabling Digital Access Through Telephony), their drive to optimise access and experience for patients, and their overall mission to help reduce pressure on primary care and […]