Secondary Care

Royal Devon & Exeter NHS FT goes live with EPIC over the weekend

At 4:45am on Saturday 10th October, the Royal Devon & Exeter NHS Foundation Trust went live with EPIC, under the name MY CARE.

The trust said the programme was the biggest clinical transformation programme they have ever undertaken, two and a half years in the making to the point of go-live.

Suzanne Tracey, RD&E Chief Executive said, “MY CARE is the first programme in England to go live with Epic in both an acute hospital and in community-based health services so I am really proud that Devon will achieve this important digital milestone for the NHS.”

“Our new EPR is set to replace traditional paper patient notes and means for the first time, every aspect of a person’s care will be recorded in real time. Our staff will no longer have to log-in to multiple computer systems, complete numerous paper documents and duplicate forms – meaning they will have more time to spend delivering care for patients.”

“Over the coming months we will gradually roll out our new patient portal, called MY CARE, which provides patients, or someone they nominate, the ability to view their own care record anywhere and anytime via laptop, home computer or smartphone. The portal means they can see their upcoming appointments, change appointment times and see a range of results.”

Prof Adrian Harris, RD&E Medical Director and Joint Senior Responsible Officer for MY CARE, said, “Launching MY CARE in the midst of a global pandemic has been challenging, and while there is never going to be a perfect time to go live, the fact is MY CARE is a game changer for the RD&E. Going live now allows us to put in place this vital technology to help us manage what is likely to be a difficult winter, as we deal with the usual seasonal flu alongside a likely further surge in COVID-19 numbers.”

On Twitter staff shared the countdown…

Go live…

Saying goodbye to paper notes…