£5 million award for non-clinical decision support software for NHS 111 Wales

A contract valued at £5.19 million for non-clinical decision support software for NHS 111 Wales has been awarded to US-based company, Priority Solutions Inc.

The deal covers non-clinical decision support software to support non-clinical call handlers to take initial calls to the service. According to the notice, following the initial call, “remote clinical assessment will then either be undertaken by a clinician within separate clinical decision support software utilised by NHS 111 Wales or the call transferred to another software system, to be assessed, dependent upon the reason for the call and assigned clinical priority”. The software is said to allow subsequent calls to be matched to previous assessments and repeat callers to be highlighted to call handlers.

The notice states that there is an “urgent need” to replace legacy software currently in use by the NHS 111 Wales service, which will expire 20 May 2024, with a requirement for the replacement to be fully implemented and live by 30 April 2024.

Further information can be found here.

In other procurement news, NHS England has published a prior information notice stating its intention to procure a digital solution for end-to-end dental referrals for ICBs in the South West, with the initial scope of the procurement covering Bath and North East Somerset, Swindon and Wiltshire; Bristol, North Somerset and South Gloucestershire; Cornwall and Isles of Scilly; Devon; and Somerset.

From elsewhere, NHS Greater Glasgow and Clyde has published a contract notice for a neonatal intensive care cloud-based electronic patient record system that “will have the ability to adapt with the ever-changing technology advances in neonatal care”, helping to reduce manual work and paper usage.