Welcome to HTN’s ambient voice technology in primary care directory, a resource to share best practices, approaches and learnings.
Here we cover the latest news and updates, we’ll bring you insights, learnings and practical examples of AVT in primary care to support your journey.
NHS England’s Transformation Directorate has published a list of 19 suppliers who have evidenced the criteria required to be part of its self-certified Ambient Voice Technology registry – “a national capability to support safe and effective scaling and adoption of AVT across the health and care system”.
- Dr Shanker Vijayadeva, GP, NHS England (London region)
- Rhod Joyce, deputy director of digital transformation, NHS England
- Dr Dom Pimenta M.D., co-founder & chief executive officer, Tortus AI
- Dr Hannah Allen, chief medical officer, Heidi Health
- Dr Andrew Whiteley, managing director, Lexacom
Our panellists discussed some of the practicalities and key considerations to take into account when it comes to using ambient scribe technology in primary care and general practice
Best use of AI in primary care
Winner: Modality Partnership x Heidi Health
Modality partnered with Heidi Health to deploy an ambient AI scribe in live consultations, listening passively during consultations, generating full clinical notes, and drafting follow-up letters and care plans to be approved by clinicians. A 25-day pilot with 47 GPs, 2,879 consultations and 24,156 minutes of transcribed time proved acceptability and safety, more than halving documentation time and driving strong clinician advocacy. Rollout to 190+ Modality clinicians (now >200) across GPs, nurses, pharmacists and PAs, has meant over 1.2 million minutes of consultations transcribed to date, and 17,000+ consultations auto-transcribed per month, saving 530 clinical hours each month. 78 percent of clinicians reported it reduced time to write notes; 82 percent said referrals are faster; 78 percent noted that consultations had better rapport and eye contact; and a 38 percent improvement in clinician satisfaction with note quality was observed. 100 percent of patients approached in the pilot consented to using the AI scribe, and described feeling “more listened to” and more connected with their GP.
- Heidi and Modality Partnership discuss ambient voice technology in primary care
- North West London and North Central London ICBs look to procure £3.8m end-to-end digital solution
- HTN Primary Care Awards 2025/26: Meet the winners!
- Suffolk and North East Essex ICB publishes £5.2 million contract for GP IT
- GP Contract for 2026/27 notes changes to online consultations and online registrations
- The Reveal: HTN Primary Care Awards Finalists
- South West London ICB shares cyber assurance position and overview of system-wide cyber improvement activities
- West and North London ICB shares strategy development and plans for digital following merger
- Ministry of Defence awards TPP £8 million EHR and medicine management system contract
- North East and North Cumbria ICB plans digital platform to support obesity pathway
- Case study: How can tech reduce GP admin? Tackling clinical digital drag using automation and facilitate decision-making
- North East and North Cumbria ICB awards £2.4 million for digital pathway tools
- HTN Now panel discuss how digital and data is supporting population health management
- Kent and Medway ICB publishes digital and data strategy focusing on personalised services, prevention and interoperable systems
- Next steps for neighbourhood health in North West London: Data sharing, accelerating spread, move from reactive to proactive care
