Digital-first healthcare provider Livi has announced the launch of a new ‘virtual practice partner’, described as an “all-in-one primary care solution” combining clinical resources and appointment support with digital tools such as a patient app, websites, smart messaging and remote monitoring.
Bryony Henderson, associate medical director at Livi, shares that solution provides practices with “practical and scalable digital services that can flex to meet the practice’s needs”, with its ultimate goal “to help practices impact and manage peak demand effectively”.
Along with secure messaging services, the virtual practice partner is said to provide insights and reporting, and will work with core systems such as EMIS and SystmOne. It includes point-of-entry practice websites following NHS guidelines; a digital consultation tool; a tailored patient app for NHS partners; the ability to send consultation reminders; remote patient monitoring and patient questionnaires; and secure messaging, including the ability to send bulk messages to specific patient cohorts. Additionally, the solution enables the practices to access extra clinical capacity via Livi’s pool of over 450 GMC-registered NHS GPs along with a booking tool.
“We can help reduce the unnecessary 8am scramble with more appointment capacity; offload workforce pressure by providing clinical resources when it’s needed most; and ensure patients are connected to the right care, at the right time with enhanced booking flows and other communication tools,” states Bryony.
Jamie Griffin, head of commercial NHS projects at Livi, added that Livi “already has a proven record serving over 1000 partnerships across ICSs, Federations, PCNs and practices” with 95 percent of patient cases “solved in the first interaction, giving practices more time to focus on patients that need face to face support.”
He concludes: “With our new model we offer a unique and flexible solution for modern practices. Livi is the ever-present safety net that supports practices for surges in patient demand and short notice lack of staff.”
In other news around primary care, earlier this week we published a new thought leadership feature exploring the digital landscape for PCNs and practice managers, sharing views from primary care, resources and guidance, and more. Click here to read.
